Customer Service Representative

We are looking for a Customer Service Representative to support customers by answering questions, addressing account and billing concerns, and providing a positive service experience. This role is based in Memphis, Tennessee, and is a Long-term Contract position for someone who can communicate clearly, stay organized, and handle a steady flow of customer interactions. The ideal candidate is comfortable working in a call center environment, documenting conversations accurately, and following through to help bring issues to resolution.

Responsibilities:
• Respond to incoming and outbound customer contacts to provide accurate information about products, services, and account-related questions.
• Investigate service and billing concerns, complete appropriate adjustments when needed, and guide customers through available resolution options.
• Process support activities such as refunds, exchanges, or other account updates in accordance with established procedures.
• Escalate complex or unresolved issues to the appropriate internal teams and monitor progress when follow-up is required.
• Maintain detailed records of customer interactions, including the nature of the issue, actions taken, and final outcomes.
• Deliver clear and attentive communication in every interaction while balancing efficiency, accuracy, and customer satisfaction.