Product Service Associate

Job Title: Product Service Associate

Job Description

We are seeking a Product Support Associate to join our team and serve as the primary point of contact for quality concerns. This role plays a critical part in ensuring timely, accurate resolution of issues while maintaining our commitment to quality and customer satisfaction.

Responsibilities

• Serve as the initial point of contact for quality concerns.
• Create, process, and track Quality Assurance Inquiries from submission through resolution.
• Coordinate with internal departments to investigate and resolve product quality issues.
• Draft and deliver 8D reports based on failure analysis and corrective actions.
• Coordinate customer returns, exchanges, and credits.
• Assemble and route contract review documentation.
• Act as a resource for internal teams regarding quality-related inquiries.
• Support management with quality-related tasks and reporting.

Essential Skills

• 2 years of experience in a similar capacity (supporting quality, engineering, or product/customer service departments).
• Manufacturing experience.
• ERP system utilization.
• Proficiency in MS Office, including email and Excel.

Additional Skills & Qualifications

• Experience with drafting 8D reports.
• Experience with returns or credits.
• Comfortable working with technical information or manufacturing data.
• Strong attention to detail and order accuracy.
• Ability to multi-task and manage high volumes and multiple tasks.
• Great communication skills.
• Sound judgment and problem-solving skills.
• Ability to work cross-functionally with multiple teams.

Work Environment

You will be part of a 15-person team, working Monday through Friday, from 8 AM to 5 PM. The position requires onsite presence for the first full month, after which it transitions to a hybrid model with four days remote and one day in the office (typically Thursday). This is a fast-paced, high-volume environment with tight service level agreements and no formal review or performance feedback process. The company offers comprehensive benefits, including health insurance, a 401(k) with matching, profit sharing, and more.

This is a Contract position based out of Cary, IL.

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Cary,IL.

This position is anticipated to close on Jun 24, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.