Customer Service Representative

Job Title: Customer Service Representative

Job Description

This customer-facing role combines customer service and project coordination for standard products, managing the full process from quotation and order entry through to scheduling, logistics and delivery. You will handle incoming customer calls, respond promptly to enquiries, and maintain accurate data entry while supporting internal business units with clear and timely feedback. As an entry-level position requiring a minimum of 1 year’s experience, this role focuses on building strong customer relationships within a defined market base in line with established standard operating procedures.

Responsibilities

• Act as a primary point of contact for customers, handling incoming calls in a timely, respectful and professional manner.
• Prepare and issue quotations for standard products, ensuring accuracy and clarity for the customer.
• Coordinate projects from opportunity through to delivery, including scheduling, logistics and follow-up communication.
• Enter customer orders and estimates accurately into the relevant systems and ensure all information is complete and up to date.
• Respond promptly to customer enquiries, questions and concerns, providing solution-driven support to both external and internal customers.
• Maintain regular communication with business units, providing feedback and updates on customer needs, issues and project status.
• Perform accurate data entry and administrative tasks to support customer service and project coordination activities.
• Use CRM software to record customer interactions, track opportunities and manage ongoing relationships within a specified market base.
• Collaborate with colleagues across customer service, operations, logistics and manufacturing to ensure smooth order fulfilment and delivery.
• Manage multiple tasks and priorities simultaneously while maintaining a high level of attention to detail and customer focus.

Essential Skills

• Minimum of 1 year of experience in a customer-facing or customer service role.
• Strong customer service skills with a solution-driven approach to resolving issues.
• Proficiency in Microsoft Office, including Excel, for day-to-day administrative and reporting tasks.
• Effective verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
• Strong people skills and the ability to build positive relationships with internal and external stakeholders.
• Confident multitasking and managing several enquiries, projects or orders at the same time.
• Accurate data entry skills and attention to detail in all administrative work.
• Experience working in or exposure to a manufacturing or logistics environment.
• Understanding of CRM software and its use for managing customer information and activities.
• Basic project coordination skills, including organizing tasks, timelines, and resources.

Additional Skills & Qualifications

• Experience in manufacturing or logistics is preferred and will support effective coordination of orders and deliveries.
• Experience with project management or project coordination activities in a commercial environment.
• Previous use of CRM systems to manage customer relationships and track opportunities.
• General administrative skills, including organising documentation and maintaining accurate records.
• An interest in developing a longer-term career in customer service, operations or project coordination within an industrial environment.

Why Work Here?

You will join a national organisation that offers genuine opportunities for progression and long-term career development. Many individuals have successfully transitioned from temporary or entry-level roles into permanent positions across customer service and operations, reflecting the company’s commitment to internal growth. The culture is described as strong and supportive, with colleagues and leaders who provide guidance and encouragement, helping new team members to thrive. This supportive environment, combined with clear progression pathways, creates a workplace where you can build skills, gain valuable experience and grow your career over time.

Work Environment

This role is based 100% on-site in a manufacturing environment, working Monday to Friday on a daytime schedule (typically 7:00–15:30 or 7:30–16:00). The site offers on-site parking for employees. You will work closely with operations, logistics and manufacturing teams in a hands-on, production-oriented setting, using tools such as Microsoft Office, Excel and CRM software as part of your daily activities. The environment is structured and process-driven, with standard operating procedures guiding how customer orders and projects are managed.

This is a Contract position based out of Auburn, WA.

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Auburn,WA.

This position is anticipated to close on Jun 26, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.