CSR / Technical Assistance - Bilingual English / Spanish

Swoon Staffing is partnering with a telecommunications services provider that delivers reliable fiber-optic internet to homes and businesses across Texas. The company is known for its community-focused approach, transparent pricing, and commitment to building resilient infrastructure in underserved areas.

Role Overview

We are seeking a motivated and customer-focused Customer Service Representative / Call Center Agent to join our client’s on-site team in Houston. This role is ideal for someone passionate about customer experience and comfortable supporting customers across multiple communication channels.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Assist customers with service questions and basic troubleshooting
• Guide customers through solutions with clarity and professionalism
• Accurately document interactions using CRM and customer service systems
• Manage multiple requests in a fast-paced environment
• Deliver a positive, solutions-oriented customer experience

Qualifications

• High School Diploma or equivalent
• Customer service experience, preferably in telecommunications or technology
• Strong communication and problem-solving skills
• Ability to multitask and manage time effectively
• Experience using CRM tools and Microsoft Office
• Positive attitude and strong attention to detail
• Ability to work independently and as part of a team
• Bilingual English / Spanish

Schedule

• 5 days per week
• Monday through Saturday availability required
• On-site position in Houston, TX

What’s Offered

• Direct-hire opportunity
• Stable, full-time employment
• Opportunity to join a growing, mission-driven organization

Interested? Apply today