Customer Service Representative

We are looking for a Customer Service Representative to support customers with questions and concerns related to waste and garbage collection services in Indiana. This Long-term Contract position is ideal for someone who can communicate clearly, stay composed in a busy setting, and deliver dependable service with every interaction. The role centers on handling a steady flow of customer inquiries, resolving service issues efficiently, and maintaining accurate documentation while contributing to a collaborative team environment.

Responsibilities:
• Manage a high volume of incoming calls each day, assisting customers with service questions, collection concerns, and account-related requests.
• Provide clear and accurate guidance to customers while working to resolve issues in a timely and attentive manner.
• Record details of customer conversations, actions taken, and outcomes to ensure complete and up-to-date service documentation.
• Use sound judgment and problem-solving skills to address service disruptions and customer complaints effectively.
• Balance multiple tasks and shifting priorities while maintaining attention to detail in a fast-paced call center environment.
• Work closely with colleagues to support service goals while also handling responsibilities independently when needed.
• Deliver a positive customer experience by remaining patient, courteous, and solution-focused during every interaction.• Prior experience in customer service, call center support, or a similar customer-facing role is preferred.
• Strong verbal communication and active listening skills with the ability to explain information clearly.
• Ability to stay calm, attentive to detail, and productive in a busy and sometimes noisy work environment.
• Demonstrated skill in managing multiple tasks at once and adjusting quickly to changing customer needs.
• Solid problem-solving ability with a consistent focus on customer satisfaction and issue resolution.
• Comfortable working both independently and as part of a team to meet performance expectations.
• Experience handling inbound calls, customer inquiries, or order-related support is beneficial.