Merchandise Customer Service Coordinator

Minimum 2-month assignment

Hybrid: Tues–Thurs onsite, Mon & Fri remote

Hours: 8:30 AM – 5:00 PM

We’re hiring a Vendor & Order Support Coordinator to help manage customer orders and partner with internal teams and external vendors to keep everything running smoothly. This role is perfect for someone who enjoys problem-solving, customer communication, and coordinating across teams. You’ll handle order inquiries, support vendor-related issues, and ensure customers have a seamless experience from purchase to delivery.

• Respond to customer inquiries (email, chat, phone) about orders, shipping, and products
• Coordinate with vendors, warehouse, and internal teams to resolve issues quickly
• Manage order updates, cancellations, returns, and refunds
• Investigate delivery issues, missing items, and damaged products
• Track and document cases using internal systems (CRM/ticketing tools)
• Escalate complex issues and follow through until resolution
• Identify patterns and help improve processes

• High school diploma or equivalent
• 1+ years of customer service and retail experience
• Comfortable with Microsoft Office and basic systems
• Experience with order management or ecommerce platforms
• Experience handling returns, refunds, or vendor coordination

• Opportunity to move into a permanent role
• Exposure to ecommerce operations, vendors, and fulfillment
• Supportive manager and collaborative team environment
• Gain experience across customer service, operations, and logistics

Job Type & Location

This is a Contract position based out of Tampa, FL.

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Tampa,FL.

This position is anticipated to close on Jun 26, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.