Customer Experience Specialist

We are seeking a detail-oriented and professional Customer Service Representative (CSR) to join a growing sales and service team within a well-established manufacturing and distribution organization. This role is responsible for delivering exceptional customer support through order processing, pricing and availability inquiries, shipment tracking, and issue resolution. The CSR will collaborate closely with sales, operations, and distribution teams to ensure a seamless customer experience throughout the order fulfillment process.

The ideal candidate thrives in a fast-paced environment, can manage a high volume of customer interactions across multiple accounts, and maintains a positive, solutions-focused approach.

Responsibilities

• Communicate clearly and professionally with customers via phone and email
• Utilize multiple systems and technology platforms to efficiently address customer needs
• Respond to inquiries regarding products, pricing, order status, and availability
• Partner with internal teams to support customer requirements and resolve issues
• Process and validate customer orders accurately and efficiently
• Coordinate order routing and fulfillment according to established procedures
• Manage assigned customer accounts while maintaining high service standards
• Investigate and resolve customer concerns, discrepancies, and service-related issues in a timely manner
• Adhere to departmental policies, procedures, and performance expectations

Qualifications

• 1–3 years of customer service, order management, sales support, or related experience
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical, organizational, and problem-solving abilities
• Proven ability to manage multiple priorities while maintaining attention to detail
• Dependable with a strong work ethic and commitment to customer satisfaction
• Ability to work independently and collaboratively within a team environment
• Customer-focused mindset with a process-oriented approach
• Experience with ERP systems and order management platforms is a plus
• Bachelor's degree preferred