Dispatcher/Assistant Office Manager

Salary: Negotiable

NOW HIRING: Dispatcher / Assistant Office Manager

1-Tom-Plumber Louisville is looking for a highly organized, customer-focused Dispatcher / Assistant Office Manager to help lead our office operations and support our growing team.

This is more than a dispatcher position. We're looking for someone who can manage multiple priorities, build strong customer relationships, support our technicians and sales team, and help improve processes as our company continues to grow.

Key Responsibilities:

• Act as Lead Dispatcher for both day, night, and weekend operations
  Provide guidance and support to our nighttime/weekend dispatcher and assist with training future dispatchers
  Answer customer calls, book appointments, and build rapport with residential and commercial customers
  Maintain accurate customer records, billing contacts, property information, and account notes within ServiceTitan
  Work with facility maintenance companies that schedule service online
  Collaborate closely with sales representatives to ensure customers are well-served and jobs are booked promptly
  Respond to website inquiries, Google Business Profile leads, Local Service Ads (LSA), and AI-generated bookings while maintaining an 80%+ booking rate
  Manage and maintain the dispatch board to ensure technicians are running efficiently and on time
  Monitor technician productivity and maintain daily performance records
  Track technician locations and assist when scheduling adjustments are needed
  Monitor the company email inbox, process supply house invoices, attach materials to jobs, and enter invoices into QuickBooks
  Receive payments, build deposits, review and batch jobs for export, assist with commercial billing, and follow up on residential estimates
  Monitor all communications and properly classify incoming calls
  File gas water heater permits and coordinate inspections with customers
  Assist with ServiceTitan functions and job reviews
  Cover phones during evenings and weekends as needed
  Help streamline office processes and create best practices as the company grows
  Other duties as assigned

Ideal Candidate:

• Strong customer service and communication skills
  Exceptional organizational and multitasking abilities
  Comfortable managing multiple systems and priorities simultaneously
  Positive attitude and problem-solving mindset
  Experience with ServiceTitan, QuickBooks, dispatching, or the home service industry is preferred

Salary: $55,000$60,000 based on experience

Benefits Include:

Health, Dental & Vision Insurance
2 Weeks Paid Vacation
Paid Holidays
Bonus Opportunities
Career Growth Opportunities
Join an Award-Winning Team

If you're looking for a long-term career with a growing company where your contributions make a real impact every day, we'd love to hear from you.

Louisville, KY

Send your resume to: marieeash@recruitwithmako.com