Hearing Services Technician

Job Title: Hearing Services Technician

Reports To: HRC Operations Director
FLSA Status: Non-Exempt

Position Summary:
The Hearing Services Technician supports audiologists and patients throughout the hearing evaluation process by preparing patients, operating and maintaining audiometric equipment, facilitating remote audiology sessions through the MaestroAuD™ platform, and ensuring accurate, efficient, and patient-centered clinical workflows. This position serves as the on-site clinical support for both in-person and remote audiology services while maintaining the highest standards of patient care, infection control, and professional communication.

Essential Duties and Responsibilities

Patient Care & Clinical Support

• Welcome patients and verify identity using established patient identification protocols.
• Explain testing procedures and the MaestroAuD™ process in a patient-friendly manner.
• Escort patients to examination rooms and ensure appropriate positioning for testing procedures.
• Assist audiologists during diagnostic evaluations and hearing healthcare appointments.
• Provide exceptional customer service while maintaining patient comfort and confidentiality.
• Recognize patient concerns or behavioral cues and communicate appropriately with the supervising audiologist.

Audiometric Equipment Setup & Testing Support

• Prepare examination rooms and audiometric equipment prior to patient appointments.
• Correctly place and adjust audiometric transducers, including headphones, insert earphones, and bone oscillators.
• Ensure proper equipment placement to support accurate diagnostic testing.
• Follow audiologist instructions regarding masking procedures and test administration support.
• Assist with troubleshooting equipment setup and connectivity issues as needed.

Video Otoscopy

• Prepare and maintain video associated with the equipment.
• Select and attach appropriate specula for patient examinations.
• Obtain clear visual images of the ear canal and tympanic membrane.
• Perform otoscope cleaning, disinfection, and storage according to clinic protocols.
• Document findings and relay information to the audiologist as directed.

Tympanometry & Otoacoustic Emissions (OAEs)

• Perform tympanometry testing when permitted by clinic protocols and state regulations.
• Select appropriate probe tips and obtain proper seals for testing.
• Recognize valid and invalid test results and repeat procedures when necessary.
• Conduct OAE testing, including proper probe placement and noise floor monitoring.
• Maintain testing accuracy and communicate concerns to the audiologist.

Pediatric Audiology Support

• Utilize age-appropriate communication techniques when interacting with pediatric patients.
• Assist with Conditioned Play Audiometry (CPA) and other pediatric testing methods.
• Engage caregivers appropriately during testing sessions.
• Monitor patient cooperation and behavioral responses during evaluations.
• Remain present during pediatric testing sessions as required.

MaestroAuD™ & MaestroFusion™ Workflow Support

• Facilitate remote audiology appointments using MaestroAuD™ technology.
• Join and manage MaestroAuD™ sessions according to established workflows.
• Follow start-of-day and end-of-day MaestroFusion™ operational procedures.
• Coordinate communication between patients and remote audiologists.
• Escalate technical or clinical concerns according to established protocols.
• Ensure seamless workflow integration between on-site staff and remote providers.

Infection Control & Equipment Maintenance

• Adhere to all infection prevention and control procedures.
• Clean, disinfect, and sanitize equipment between patients.
• Dispose of single use supplies according to clinic guidelines.
• Maintain proper hand hygiene and personal protective practices.
• Reset examination rooms and organize equipment after each patient encounter.
• Report equipment malfunctions or maintenance needs promptly.

Professionalism & Communication

• Maintain professional communication with patients, providers, and remote audiologists.
• Demonstrate a calm, professional demeanor during all patient interactions.
• Protect patient privacy and comply with HIPAA regulations.
• Follow clinic policies, procedures, and safety standards.
• Participate in required training and competency assessments.
• Collaborate effectively with physicians, audiologists, and other clinical team members.

Qualifications

Education

• High school diploma or equivalent required.
• Medical Assistant certification, Audiology Assistant training, or related healthcare experience preferred.

Experience

• Previous experience in a medical office, ENT practice, audiology clinic, or healthcare setting preferred.
• Experience working with pediatric patients preferred.
• Familiarity with electronic medical records (EMR) systems is preferred.

Knowledge, Skills, and Abilities

• Strong interpersonal and patient service skills.
• Ability to follow detailed clinical instructions and protocols.
• Basic understanding of hearing healthcare and audiometric testing principles.
• Ability to operate medical and audiometric equipment accurately and safely.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced clinical environment.
• Proficiency with computer systems and telehealth technology.
• Excellent verbal and written communication skills.

Physical Requirements

• Ability to sit, stand, walk, bend, and reach throughout the workday.
• Ability to assist patients with positioning as needed.
• Ability to operate computers, audiometric equipment, and medical devices.
• Ability to lift and move equipment and supplies up to 25 pounds.

Work Environment

• Clinical healthcare environment including audiology and ENT examination rooms.
• Frequent interaction with patients of all ages, including pediatric and geriatric populations.
• Use of telehealth and remote diagnostic technology platforms.
• Exposure to standard medical office equipment and cleaning agents.