Guest Service Representative/Front Desk - Country Inn and Suites Red Wing

Country Inn & Suites in beautiful Red Wing is hiring for part-time and full-time Guest Service Representatives. Join Our Team as a Front Desk Rockstar!

Position: Part-time and Full-time Front Desk / Guest Service Representative

Shifts Available: 7:00 AM – 3:00 PM 3:00 PM – 11:00 PM - Must be available to work both day and evening shifts, weekends, and holidays.

In hospitality, first impressions mean everything—and that’s where you come in.
As a Front Desk / Guest Service Representative, you are more than just the person behind the desk—you are the welcoming smile, the problem solver, the storyteller, and the heartbeat of the guest experience. You set the tone for every stay, creating moments that guests remember long after checkout.
If you love connecting with people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this could be the perfect role for you.

• Competitive Pay
• Paid Time Off
• Holiday Pay
• Referral Bonus
• Wellness Day
• Like to travel, enjoy all Wyndham has to offer with employee discounts at all Choice branded properties
• Areas for Advancement

As part of our Front Desk team, you’ll:

• Welcome guests with warmth, professionalism, and genuine hospitality
• Perform check-ins and check-outs efficiently and accurately
• Answer incoming calls and assist with reservations and guest requests
• Provide helpful information about the hotel, amenities, and local area
• Resolve guest questions and concerns with care and urgency
• Communicate clearly with team members to ensure seamless guest experiences
• Hotel laundry

We’re looking for someone who is:

• Friendly, positive, and energetic
• Passionate about hospitality and helping others
• Professional and reliable
• Comfortable multitasking in a fast-paced environment
• A strong communicator—both verbally and in writing
• Attention to details
• Able to stand for extended periods
• Available evenings, weekends, and holidays

Hospitality or customer service experience is a plus—but the right attitude and personality matter most!

- Supportive, positive team culture - Opportunity to grow and develop within hospitality - Be part of creating memorable guest experiences every day - Work in an energetic, people-focused environment

If you’re someone who loves people, brings positive energy, and wants to be part of a team that takes pride in exceptional service—we’d love to meet you!
Apply today and help us create unforgettable stays.