Front Office Assistant

Description:

Oral and Facial Surgery of East Alabama and West Georgia- Auburn is looking for a friendly, detail-oriented Front Office Assistant to join our patient-focused team. Our goal is to provide an exceptional experience for every patient, from their first phone call to their post-treatment follow-up.

The ideal candidate brings a willingness to learn, a kind and caring approach with patients, and a positive attitude.

Responsibilities

• Verify insurance benefits, calculate patient portions, and determine pre-pay amounts for consultations and surgeries.
• Accurately enter and manage patient information using EMR systems.
• Discuss treatment plans and financial responsibilities with patients and collect payments as needed.
• Answer and manage a high-volume, multi-line phone system with professionalism and warmth.
• File and follow up on insurance claims, ensuring proper documentation for timely processing.
• Schedule and confirm clinical and surgical appointments.
• Greet patients warmly upon arrival and assist with check-in and check-out processes.
• Prepare patient charts and maintain daily schedules for the clinical team.
• Maintain a clean and organized front desk area while multitasking efficiently.
• Collaborate with team members to ensure a smooth and positive patient experience.

Requirements:

• Previous receptionist or front office experience in a dental or oral surgery office preferred but not required. We are willing to train!
• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to stay organized in a busy environment.
• Positive attitude and a willingness to learn and support the team.
  

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability coverage
• Paid time off (PTO)
• 401(k) plan with company match
  

If you’re a dependable team player who enjoys working with patients and values a collaborative, supportive environment, we’d love to hear from you!