Guest Service Representative

The Front Desk Agent is responsible for providing exceptional guest service while creating a welcoming and positive experience for all guests. This position serves as the first point of contact for guests and is responsible for handling check-ins, check-outs, reservations, guest requests, and resolving concerns in a professional and timely manner.

Essential Responsibilities:

• Welcome guests and provide outstanding customer service.
• Process guest check-ins and check-outs accurately and efficiently.
• Answer phone calls, make reservations, and respond to guest inquiries.
• Handle guest concerns and service recovery situations professionally.
• Maintain knowledge of hotel amenities, services, and local attractions.
• Process payments and balance cash and credit transactions.
• Assist with daily hotel operations and administrative tasks as assigned.
• Maintain a clean, organized, and professional front desk area.
• Follow all Marriott brand standards, hotel policies, and safety procedures.

Qualifications:

• Previous customer service or hospitality experience preferred.
• Strong communication and problem-solving skills.
• Ability to work flexible schedules, including weekends and holidays.
• Basic computer skills and ability to learn hotel management systems.
• Professional appearance and positive attitude.

This position requires standing for extended periods, multitasking in a fast-paced environment, and working collaboratively with all hotel departments to ensure an exceptional guest experience.