Hotel Front Desk Clerk

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:

$16 hourly

Responsibilities:

• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Connect with the housekeeping department to ensure guest accommodations are ready
• Handle customer complaints as necessary
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications:

• High school diploma, GED, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Well-versed in taking telephone calls and handling stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

About Company

Structure Hospitality is a Salt Lake City, Utah-based hotel management company that works with owners and investors to achieve record-breaking hotel performance. Our approach combines strategic operations, close attention to detail, and a team-oriented culture built around the success of our people and team members.

We focus on building strong relationships and delivering measurable success through transparency and results. With a growing portfolio of properties, we are dedicated to creating exceptional guest experiences and investing in the development and growth of our team members.

When you join Structure Hospitality, you’re joining a company that values its people, prioritizes results, and is committed to your success.