Level 1 Licensing Supervisor

Position Summary: Under the direction of the Senior Director of Level I Licensing, the supervisor is responsible for supervision, guidance, and monitoring of the work and staff within the Licensing Team. The Supervisor will ensure the successful completion of Level I licensure applications promoting compliance with all licensing requirements.

ESSENTIAL FUNCTIONS:

• Supervise and provide guidance to Licensing staff including tasks specific to eligibility and regulatory requirements for level 1 licensure.

• Assist the Senior Director of Licensing with problem resolution.

• Assist peer Licensing Supervisors with the monitoring and approval of data collection, regulatory and eligibility activities, as needed

• Facilitate routine staff (one on one) and team meetings for guidance, coaching, and communication.

• Receives caregiver and CMA calls, log any complaints, respond to requests or assistance in a timely and effective manner

• Establish and maintain effective mechanisms to promote timely problem identification, resolution, and licensing.

• Collaborate with Kinship, Operations, and Case Management in the continuum from placement and or ‘opt in’ to initial licensing.

· Participate as a member of the Licensing Leadership Team in creating and carrying out strategies for continuous improvement and strategic planning.

• Utilize reports and data to monitor productivity and services and ensure they are delivered in an effective and efficient manner.

• Establish and maintain documented team process and scorecards, to monitor workload standards, service goals and priorities.

• Conduct licensing file packet review for completeness and correctness for submission to DCF licensing for processing and issuance of license by DCF.

• Partner with CMAs and County Operations to ensure support and compliance throughout the licensure process. Examples include training, one-on-one assistance, or meetings.

• Monitor licensing submission and ensure standards are met for code requirements, licensing expiration and DCF submission monthly.

• Participate in DCF licensing reviews and other applicable monitoring such as Embrace Families

Federal funding monitoring reviews.

• Participates in creation and annual reviews of Unit Policy and Procedure Manuals to ensure all policy and procedures reflect current state, federal and system of care requirements.

• Participates in the agency strategic plan & quality improvement processes

• Ability to safely & successfully perform essential job functions consistent with the ADA, FMLA, & other federal, state, & local standards, including meeting qualitative & quantitative productivity standards.

• Ability to maintain reasonably regular, punctual attendance consistent with ADA, FMLA &

other federal, state, & local standards

• Ability to comply with all personnel policies & procedures

We understand the importance that every provider, parent and employee plays in the success of our mission to protect and inspire every child, every day. An essential function of all employees is to provide excellent customer service by being professional and respectful in all interactions each and every day. It is also expected that all employees are timely and responsive in their communication with others.

NON-ESSENTIAL FUNCTIONS:

• Duties in other counties as assigned

This list of functions is not intended to be exhaustive. The agency reserves the right to revise this job description as needed to comply with actual job requirements.

QUALIFICATIONS:

REQUIRED:

• Bachelor’s degree and at least 3 years of child welfare experience, minimum 2 years in child

placing licensing or appropriate knowledge of licensing and regulatory standards.

• Florida Child Welfare Certification

PREFERRED:

• Supervisory experience

• Knowledge of the current System of Care

• Knowledge of state SACWIS/CCWIS systems; FSFN

SKILLS:

REQUIRED:

• Ability to understand and interpret statute, administrative code and operating procedure

• Strong computer, analytic and research skills

• Effective verbal and written skills

• Good organizational skills

• Ability to work independently and in a team environment

• Ability to develop and utilize tracking mechanisms

• Ability to analyze, integrate and report data

• Demonstrate cultural and linguistic competence & sensitivity to population served

• Ability to travel