Customer Service Representative

Are you looking for a primarily work-from-home position where you can make a difference by helping people during one of the most important purchases of their lives? Do you enjoy building relationships, providing exceptional customer service, and being the knowledgeable, dependable voice people can count on? If you thrive in a fast-paced environment, communicate confidently, and enjoy staying organized, you may be a great fit for our Customer Service Representative position at Full Circle Home Inspectors.

After completing approximately 2–3 weeks of in-office training, this position transitions to a hybrid schedule with just one day per week in the office and the remainder of the workweek from home. As a Customer Service Representative, you will serve as the first point of contact for clients, guiding them through the home inspection process, answering questions, scheduling services, and ensuring they feel informed, supported, and cared for every step of the way.

You will work closely with clients, real estate agents, and our inspection team to coordinate appointments, provide timely communication, and deliver the professional, friendly experience that reflects our commitment to treating every client like family.

If you take pride in your communication skills, enjoy helping others, and want to be part of a supportive, team-oriented company that values clarity, confidence, and exceptional service, we encourage you to apply.

$30,000 - $40,000 yearly

• Enter inspection orders, maintain CRM records, and email reports to clients and agents.
• Provide excellent customer service by answering questions and resolving concerns.
• Answer incoming calls and emails regarding services, scheduling, and pricing.
• Follow up with clients and agents to ensure agreements are signed, payments are received, and questions are answered.
• Document customer interactions and maintain accurate account records.
• Handle customer concerns professionally and escalate issues when needed.
• Coordinate communication between clients, agents, inspectors, and office staff.

• High school diploma, G.E.D., or equivalent.
• Must possess exemplary interpersonal skills, communication skills, and active listening skills.
• Previous work in a customer-facing position.

At Full Circle Home Inspectors, we believe every inspection is an opportunity to make a meaningful difference. Founded by husband and wife team Jim and Linda Reynolds, our company was built on treating every client like family and helping people move forward with clarity, confidence, and certainty during the home-buying process. Jim brings over 20 years of remodeling and business experience, while Linda’s background in communication and real estate helps clients feel informed and supported. Since 2018, Full Circle has proudly served Central Florida and continues to grow as a company known for thorough inspections and strong communication. Our core values—timeliness, safe and thorough inspections, integrity, respect, problem solving, and working smarter—guide everything we do. We are a supportive, team-oriented company where inspectors are backed by office staff, scheduling, systems, and training so they can focus on inspections and building long-term careers.