Concierge (Seasonal) - Resort Guest Services

Description:

Join our team as a Seasonal Concierge and play a key role in delivering exceptional guest experiences from arrival to departure. In this dynamic, guest-facing position, you’ll provide personalized service by assisting with transportation, coordinating activities, and serving as a knowledgeable resource for resort amenities and local attractions. This role is ideal for someone who enjoys hospitality, problem-solving, and creating memorable stays for guests.

Position Details

• Employment Type: Seasonal
• Shift: Flexible (Days, Evenings, Weekends, Holidays)
• Department: Front Office / Guest Services

What You’ll Do

• Greet guests and provide a warm, professional welcome upon arrival
• Assist guests with luggage during check-in, checkout, and room changes
• Provide resort and guest room tours, highlighting amenities and services
• Coordinate guest requests, including transportation, dining, activities, and special arrangements
• Drive guests to and from designated locations, including airports and local attractions
• Perform scheduled shuttle/van runs in a timely and safe manner
• Deliver guest messages, packages, and in-room amenities
• Maintain knowledge of resort events, local attractions, and area activities to assist guests
• Assist in planning and supporting special events, holidays, and resort programming
• Answer guest service and bellstaff calls, providing prompt and accurate information
• Maintain cleanliness of lobby areas, front entrance, and guest service vehicles
• Conduct inventory and restock brochures, pamphlets, and guest materials
• Run occasional resort errands and support overall front office operations
• Attend team meetings and follow all departmental procedures and standards

Requirements:

What We’re Looking For

• Must be 18 years of age or older
• Valid driver’s license with a clean driving record
• High school diploma or equivalent required
• Previous customer service, hospitality, concierge, or guest services experience preferred (not required)
• Proficiency in Microsoft Excel and basic computer skills
• Strong communication and interpersonal skills
• Ability to multitask and problem-solve in a fast-paced environment
• Friendly, professional demeanor with a guest-first mindset
• Reliable, punctual, and team-oriented

Physical Requirements

• Ability to stand and walk for extended periods of time
• Ability to lift, carry, push, and pull luggage up to 50 lbs regularly
• Frequent bending, reaching, and repetitive motion
• Ability to safely operate resort vehicles

Work Environment

• Fast-paced resort environment with high guest interaction
• Combination of indoor and outdoor work, including exposure to varying weather conditions
• Frequent driving and transportation of guests
• Requires flexibility to work weekends, holidays, and peak seasonal periods
• Active role requiring multitasking and continuous guest engagement

About Lake Lawn Resort

Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow.

Disclaimer

This role includes a variety of responsibilities to support daily operations.