Customer Service Representative

Rand Employment is currently looking for a Customer Service Representative in Fowler, CA. 

This is temp to hire position. 

Will start immediately after background and drug screen is cleared.

Pay Range: $19

Job Description:

ESSENTIAL FUNCTIONS:

• Recognize and resolve documentation errors

· Attention to detail and accuracy

· Must have a proactive approach to tasks

· Assist customers with inquiries - billing and invoicing questions

· Strong written and oral communication skills to effectively interact with customers, management, team members, and drivers

· Good listening skills

· Good analysis and problem solving ability

· Solid decision making skills with the ability to multi-task, prioritize, and work efficiently

· Ability to work under pressure or within tight timeframes

· Ability to observe confidentiality protocols

· Proficient with Microsoft Office desk-top programs (Word, Excel, and Email Outlook)

· Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing

· Easily learns computerized systems

· Knowledge of AR / AP helpful but not required

MINIMUM QUALIFICATIONS:

• An Associate Customer Service Rep. (CSR) must be able to communicate effectively with their supervisor, co-workers and the public.
• Have the ability to perform basic mathematical functions, calculate figures, and reconcile account information.
• Must be proficient in computer skills including Microsoft Office.
• An CSR must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Strong reading and writing skills are required.
• Must possess a high school diploma or equivalent.
• Clerical experience is required.
• An CSR must be able to effectively communicate billing protocols procedures, special programs and general field service delivery protocols.
• Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity.
• 3+ years of experience in a call center environment. 
• Must also be able to multi-task and work in a team setting.