Customer Service Scheduling Specialist

We are seeking a detail-oriented Customer Service Scheduling Specialist to support our client’s high-volume, 24/7 service operation. This role manages scheduling, routing, and coordination of field service technicians while delivering exceptional customer support. Ideal candidates are analytical, dependable, and thrive in fast-paced environments.

Job Type: Part-Time Contract (W2)
Pay: $20.00 – $24.00/hour

Key Responsibilities:

• Schedule, assign, and optimize technician workloads
• Handle inbound calls from technicians, first responders, and customers
• Support emergency and after-hours operations (24/7/365 coverage)
• Research, resolve, and follow up on service inquiries
• Monitor workflow for ~350 technicians across a 3-state region

Schedule:

• Training: 5 days / week onsite
• Post-training: Fully remote
• Required: Weekends (7 AM–6 PM) & Holidays (7 AM–4 PM)
• Expected: 22+ hours/week (may exceed 36 hours if available)

Qualifications:

• High School Diploma or GED
• Experience working with SAP and C4CMobility
• Solid problem-solving, communication, and multitasking skills
• Experience in customer service, dispatch, or scheduling

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.