Assistant Service Manager

Job Posting: Assistant Service Manager

Location: Navassa, NC

Position Type: Full-Time (4-Day Work Week!)

Salary Range: $48,000 - $60,000 / year base + Performance Bonuses

Reports To: Service Manager

## About the Role

Are you an experienced automotive Service Writer looking to take the next step into management? We are seeking an organized, high-energy Assistant Service Manager to help lead our shop floor and front-counter operations.

In this role, you will bridge the gap between our customers and our garage, supervising a small, dedicated team to ensure quality repairs, high efficiency, and top-tier customer satisfaction.

## Schedule & Work-Life Balance

We believe in hard work, but we value your time off just as much. Enjoy a 3-day weekend every single week!

• Days: Monday through Thursday
• Hours: 8:00 AM to 7:00 PM
• Lunch: 1-hour paid lunch break daily
• Fridays, Saturdays, & Sundays: Always OFF

## Compensation & Bonuses

• Base Salary: $48,000 to $56,000 per year (depending on experience).
• Performance Bonus: Earn additional monthly/quarterly bonuses tied to team productivity, customer satisfaction, and shop performance goals. Your hard work directly impacts your paycheck!

## Key Responsibilities

• Team Leadership: Directly supervise and support 1 Lead Technician and up to 3 General Service Technicians. Oversee 1 Service Writer / Customer Service Advocate.
• Workflow Management: Assist the Service Manager in scheduling, dispatching work orders, and ensuring the shop floor runs efficiently.
• Customer Excellence: Step in to assist with customer consultations, service writing, and dispute resolution when needed.
• Quality Control: Ensure all safety protocols are followed and that repair quality meets our shop’s high standards.

## Position Requirements

• Experience: Minimum of 2+ years of prior experience as an automotive Service Writer / Service Advisor is required.
• Credentials: Must hold a valid driver’s license with a clean driving record (required for moving client vehicles when necessary).
• Certifications: Must possess or be actively willing to obtain ASE Certification (Automotive Service Excellence). We highly value continuous learning and professional development!
• Leadership: Prior management, assistant management, or lead experience is a strong plus.
• Skills: Excellent communication, multitasking abilities, and a solid understanding of automotive repair workflows.

## Benefits & Perks (Available after 1 year)

We take care of the people who take care of our customers. After one year of employment, you will unlock a premium benefits package:

• 100% Employer-Paid Healthcare (Medical, Dental, and Vision)
• Unlimited Vacation Time (Subject to approval/shop coverage)
• Comp Time opportunities

## How to Apply

If you are ready to step into a leadership role with a company that respects your weekend, we want to hear from you!