Customs Customer Service Representative
| Estimated Pay info | Based on similar jobs in your market$22 per hour |
|---|---|
| Hours | Full-time |
| Location | Oakland, CA Oakland, California open_in_new |
About this job
Job Description
We are looking for a motivated Customer Service Representative (Customs deparment) to join our dynamic logistics team. This role is perfect for candidates who enjoy problem-solving, working with people, with strong focus on accuracy and managing orders/shipments in a fast-paced environment. You will be the first point of contact for clients, truckers, and carriers, ensuring shipments are accurate, timely, and smoothly processed.
Location: Port of Oakland (west oakland)
Schedule: 8am-5pm
Pay rate: $25-$27
Why You'll Love This Role:
Work directly with clients and logistics teams in a fast-paced, professional environment
Handle a variety of tasks including order management, documentation, and payment processing
Play a key role in ensuring smooth operations and exceptional customer service
Opportunities to grow within logistics, operations, or customer service roles
Key Responsibilities:
Customer Service & Communication
Serve as the primary contact for customers, truckers, and carriers regarding shipments and port-related inquiries
Confirm order and shipment details via phone and email
Provide timely follow-up and maintain excellent customer service
Order & Shipment Management
Process and manage a high volume of customer orders and shipment details
Monitor and update shipment statuses in internal systems and portals
Schedule and confirm appointments for pickups and deliveries
Documentation & Compliance
Collect, review, and maintain shipment documentation for accuracy and compliance
- Maintain accurate records in our system in compliance with company policies and port regulations
- High-volume data entry with strong focus on accuracy
Coordination & Operations Support
Work closely with port, warehouse personnel, and drivers to ensure timely loading, unloading, and delivery
Support dispatch and operations teams as needed
Payments & Financial Processing
Collect and process payments from clients as required
Issue Resolution
Investigate and resolve shipment delays, discrepancies, or other issues
Qualifications:
- Experienced in invoicing, billing, and accounts-related documentation (1 year)
- Skilled in high-volume data entry with a strong focus on accuracy (1 year)
- Proven ability to manage multiple tasks and meet deadlines
- Detail-oriented with a commitment to quality and compliance
- Dependable attendance record and strong work ethic
- Experienced in dispatching and coordinating transportation activities (1 year)
- Strong organizational, communication, and customer service skills
- Capable of adapting to changing priorities in a fast-paced logistics environment
Apply Today:
If you're organized, proactive, and ready to play a key role in a fast-moving logistics environment, we'd love to hear from you!
#ZR
As a visionary workforce solutions company, Empire understands the critical role work plays in life. We help individuals develop their careers through planning, coaching, training and optimized search and placement. We assist companies small and large to find the people who will take them to the next level and beyond.
At Empire, we believe everyone should be treated royally. Through our knowledge, expertise and state-of-the-art resources, we can help you navigate the complex and often overwhelming task of finding employees, or employment. With our specialty divisions, we have a team that will help you fulfill your needs.
Your Privacy Choices