Customer Service Representative/Sales professional

We are seeking a dynamic and energetic, bilingual Reservationist and Customer Service Representative/Sales professional to join our team! In this vital role, you will be the friendly voice and helpful face for our clients, managing reservations with precision and providing exceptional customer support. Your enthusiasm, strong communication skills, and ability to handle multiple tasks will drive customer satisfaction and sales growth. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a positive impact on our clients’ experiences.

Responsibilities

• Manage reservation requests efficiently via phone, email, and online platforms, ensuring accuracy and timely responses
• Provide outstanding customer service by addressing inquiries, resolving issues, and offering tailored solutions to meet client needs
• Conduct outbound calling campaigns to follow up on reservations, gather feedback, and promote additional services or products
• Assist clients with data entry tasks*, updating reservation systems and maintaining detailed records using Microsoft Office tools (*Terms and Conditions, background checks, etc.)
• Demonstrate excellent phone etiquette and communication skills to create a welcoming experience for all callers
• Managing and requesting Google Reviews etc.
• Collaborate with team members to ensure seamless service delivery and uphold company standards in customer support and sales

Experience

• Previous call center experience or customer support roles preferred; experience in reservations or client services is a plus
• Strong data entry skills with high accuracy; familiarity with Microsoft Office applications such as Word and Excel
• to serve diverse client populations effectively
• Excellent communication skills in English; multilingual capabilities are an advantage
• Proven ability to handle outbound calling campaigns with confidence and professionalism
• Demonstrated sales aptitude with a proactive approach to upselling or promoting services
• Knowledge of call center etiquette, analysis skills for assessing customer needs, and basic cash handling experience are beneficial

Join us if you’re passionate about delivering memorable customer experiences, thrive in a lively environment, and want to grow your career in sales and client support!

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Customer service and sales: 2 years (Required)

Language:

• Spanish (Required)

Ability to Commute:

• Georgetown, TX 78633 (Required)

Work Location: In person