Customer Service Rep

The Customer Service Representative plays a vital role in supporting customers through phone, in person, and email communications within a small team environment. They handle inquiries related to order status, product information, and billing, utilizing internal databases and CRM platforms to deliver accurate and timely assistance. Strong problem-solving abilities and basic math knowledge support effective issue resolution and order processing without travel requirements.

Responsibilities

• Provide customer support via phone, email, and in person
• Resolve issues related to order status, product information, and billing
• Process customer orders accurately
• Enter and maintain customer data in internal systems
• Document interactions and transactions clearly

Preferred Qualifications

• 1+ years of experience in customer service
• Excellent communication skills
• Ability to multitask effectively
• Proficient in data entry