Administration Specialist

Who are we? Inspired Advisors was founded with a single vision: to provide top-notch financial and insurance services that make a real difference in people’s lives. Our team of knowledgeable and approachable experts is committed to building lasting relationships based on trust and transparency.

We believe in a win-win philosophy – our success is directly tied to our client’s success. When clients achieve their financial goals, we do too. Our mission is to ensure that every client feels confident, understood, and empowered, with results that speak for themselves.

We're looking for an Admin/Customer Escalation Specialist to join our team that has the core values that we hold for our clients.

Role Description
This is a full-time 9am-5pm(extra hours required during our busiest time of the year October 15th-December 7th), Monday through Friday, on-site role for an Admin/Customer Escalation Specialist at Inspired Advisors located in Wichita, KS. The role involves day-to-day tasks related to insurance policy customer service, data entry, back-office tasks and greeting clients with a contagious smile.

Pay Transparency
-The base pay for this role is: $36k salary pay with a profitability-based annual bonus. You will also receive a vacation of 10 business days per year. -There will be some paid holidays, and two weeks at the end of December paid as well.

Responsibilities
-Develop a comprehensive understanding of the current processes, procedures, and tools associated with our business model.
-Communicate with customers via multiple channels (phone, texts, emails) while navigating multiple systems and platforms.
-Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
-Form working relationships with all other employees and leadership.
-Present yourself with a positive mindset and a can-do attitude to clients and other office personnel.
-Monitor and track the health of all assigned work-in-progress issues.
-Escalate and resolve issues to ensure appropriate turnaround times
-Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
-Compliance with all applicable laws and regulations
-Handles Incoming and Outgoing mail and interoffice communications.
-May perform office supply inventory and replenishment services.
-Greet and create a positive and welcoming environment for clients
-Other duties may be assigned.

Qualifications
-High school diploma or GED
-1+ years of experience in a high-volume or customer-focused setting.
-Proficiency in MS Office and insurance-related software or other -CRM system
-Attention to detail and organizational skills
-Ability to multitask and work in a fast-paced environment

Bonus Points
-Strong quantitative or analytical skills focused on identifying and solving problems
-Experience manipulating and entering accurate data
-Advanced Google Suite or Microsoft -Office capabilities
-State Insurance License
-Bilingual proficiency is a plus

Please submit a resume to the Office Manager at chelsiejamison@ffig.com.