Licensed Customer Service Representative - Allstate Agency

Coast to Coast Insurance Group of Florida | Melbourne, FL (Pineda Commons Plaza)

Experienced Insurance Professional Wanted

Coast to Coast Insurance Group of Florida is a growing Allstate agency seeking an experienced Customer Service Representative to join our team in Melbourne, Florida.

Located in Pineda Commons Plaza near Sprouts Farmers Market, our agency is committed to delivering exceptional service and building long-term relationships with our customers.

The ideal candidate is organized, detail-oriented, and experienced in servicing personal lines insurance policies.

Responsibilities

• Assist customers with policy changes, endorsements, billing inquiries, and coverage questions
• Process policy updates and maintain accurate records
• Conduct policy reviews and identify customer needs
• Support retention and renewal efforts
• Communicate with insurance carriers on behalf of clients
• Deliver exceptional customer service via phone, email, and text
• Assist with cross-selling opportunities when appropriate

Qualifications

• Active Florida 4-40, 20-44, or 2-20 License required
• Minimum 1-2 years of insurance customer service experience required
• Experience servicing personal lines insurance policies
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional and customer-focused attitude

Benefits

• Competitive salary
• Paid holidays
• Paid time off
• Ongoing training and development
• Growth opportunities within the agency
• Supportive team environment