Customer Service Representative
•Today
| Verified Pay check_circle | Provided by the employer$18 - $21 per hour |
|---|---|
| Hours | Full-time |
| Location | Allentown, Pennsylvania |
Compare Pay
Verified Pay check_circleProvided by the employer This job pays $5.04 per hour more than the average pay for similar jobs in your area.
$10.8
$14.46
$19.50
$23.77
About this job
Job Description
Job Description
About the Role:
Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and support to our valued customers.
Responsibilities:
- Handle customer inquiries and resolve issues promptly and accurately.
- Provide product information and assist customers with their orders.
- Maintain a high level of professionalism while interacting with customers.
- Document customer interactions and maintain records in our database.
- Collaborate with team members to improve customer service processes.
- Upsell products and services when appropriate to enhance customer satisfaction.
- Participate in training sessions to enhance product knowledge.
- Meet and exceed individual and team performance goals.
Requirements:
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service or a related field.
- Strong communication skills, both verbal and written.
- Ability to handle difficult situations with patience and empathy.
- Proficient in using customer service software (NetSuite) and Microsoft Office.
- Excellent problem-solving skills and attention to detail.
- Positive attitude and a team-oriented mindset.
- Automotive or Bus/Truck part sales a plus.
- Availability to work 8:30am-5pm.
About Us:
BPW has been a leader in the industry for over 20 years, committed to providing top-notch products and services. Our customers love us for our reliability and dedication, while our employees appreciate the supportive work environment and opportunities for growth.
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