Client Care Specialist

ABOUT GATEWAY SERVICES INC.: 

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Please visit Gateway Services Inc. to learn more about us. 

-Pay Rate: $20-$22/hr (BASED ON EXPERIENCE)
-Work Hours: Training: Mon-Fri 8:30am-5pm. Schedule once trained: Sun, Mon, Tues, Fri 8:30am-7pm
-Location: Final Gift Pet Memorial 207 Christian St, Oxford, CT 06478

Job Overview

The Client Care Specialist reporting into the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.

Duties & Responsibilities

• Ensure excellent customer service, interacting via telephone, email, and in-person.
• Build rapport and assist customers with product orders.
• Interact and provide information in response to inquiries about products and services.
• Determine client needs, offering possible solutions or follow-up as needed.
• Coordinate client service requests, to ensure delivery is in accordance with client expectations.
• Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
• Ensure best practices processes and procedures on all administrative and operational activities within the department.
• Any other duties as assigned.
• Education, Training & Qualifications  
• Post-secondary degree or diploma in a related field
• One year experience working within customer service environment involving client care
• A high level of integrity, ethics, and compassion for the care of the deceased is required.

Skills & Abilities   

• Teamwork oriented
• Strong problem identification and solving skills.
• Ability to effectively communicate, verbally and written.
• Ability to multitask with multiple systems, while interacting with customers
• Highly motivated, energetic, and able to thrive in a fast-paced environment.
• Ability to build and maintain relationships with corporate departments, key business partners and customers.

Working Conditions

• Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
• Prolonged periods sitting at a desk and working on a computer.
• Occasionally lifting/moving 100+ lbs.
• Regularly exposed to low/moderate/high noise environment
• Regularly exposed to low/moderate/high heat environment

YOU’LL LOVE WORKING WITH US BECAUSE:

The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty, Integrity, Trust
• Be Passionate and Caring
• Continuously Improve 

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources