Service Writer

We are growing!! Freightliner-Western Star of Maine is seeking enthusiastic, organized, and hard-working individuals to join our team. Come and join a winning team that extends from Westbrook to Fort Kent. Our Houlton location has been actively serving customers for 14 years! We are looking for a service writer with great customer service skills that craves a fast-paced environment. Pay will depend on experience.

Responsibilities:

• Ascertains problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Calculating customer's estimates for materials, supplies, labor, and deductibles
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Monitoring RO’s and determining form of payment before closing. This will include warranty and/or third party billing
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
• Other tasks and duties may be assigned

Requirements:

• High School Diploma or GED equivalent
• Knowledge of heavy-duty truck/engine repair and installation.
• Must have time management skills and ability to multi-task

Benefits:

• Health, dental and life insurance
• 401k
• Vacation, sick and personal time
• Uniforms
• Holidays

Schedule:

• 8-10 hour shift
• Day shift
• Monday to Friday
• Overtime

Have any questions? Give us a call!