Customer Service Admin

Customer Service Administrator

Starting pay $21 - $23

Job Type: Full-time

Number of hires for this role: 1

Our Mission: Illumination FL was launched in 2003 to provide homeowners and businesses with landscape lighting systems that reveal the architectural and natural beauty of their surroundings. We design and install high-quality landscape lighting that creates welcoming and dramatic outdoor scenes.

Full Job Description:

Illumination FL is looking for a reliable, experienced, and detailed office person for our busy and growing customer service team.

Candidates must be focused, able to multitask, take direction, and work independently in a fast-paced environment.

The customer service administrator’s role is to work with the office manager to provide daily support for the company’s landscape lighting lead intake, quotes, sales, installations, support of field techs, maintenance and service calls.

Ideal candidate must have excellent attendance record, be a quick learner, able to work in a fast-paced environment, possess impeccable phone etiquette, and be able to communicate effectively via email and text. Must have minimum of 5 years’ customer service experience. Bilingual a plus. Job quoting experience a plus.

Essential Duties

• Daily crew scheduling
• Follow up on client quotes, service, and maintenance requests
• Assist in daily scheduling of service, install, maintenance calls, and customer collections

Requirements

• Outstanding communication and phone skills
• Must know geography of Palm Beach, Broward, and SW Florida Counties-MUST LIVE IN PB COUNTY 5+ YRS
• Data entry skills
• Customer service experience
• Detail oriented, organized
• Full MS Office Suite competence, Outlook, Excel, Word-high excel skills is a must
• Able to handle multiple projects and tasks simultaneously

· Proactive team player

Hours are 8-5, M-F

Benefits: Medical, Dental, and Vision insurance available after 90 days. 401K after one year with company match

Work Location: Boynton Beach, FL

Remote Work Available: No

IlluminationFL is looking for a serious, career-minded and positive team player who is seeking long-term employment with a growing company.