Customer Service Representative I

Description:

Customer Sales Representative (CSR)

100% on site

Interview Process

• Two-step interview process:
• • First interview: Microsoft Teams
  • Second interview: In-person
• Note: The interview format may change based on the manager’s availability.

Schedule

• Shifts are scheduled between 9:00 AM and 11:00 PM, Sunday through Friday
• Sunday availability is required
• Employees will have Saturday plus one additional weekday off
• Shift times may vary based on business needs

Preferred Qualifications

• Bilingual in Spanish is preferred, but not required

Job Summary

This role provides sales support to Account Executives, Marketing Associates, and customers. The Customer Sales Representative (CSR) is responsible for delivering prompt, accurate assistance and ensuring customer needs are resolved efficiently.

Key Responsibilities

• Respond to incoming customer inquiries and requests
• Process pick-up requests and assist with delivery routing and transportation questions
• Handle will-call orders
• Provide customers with invoice copies
• Process credits and adjustments
• Maintain and update call lists
• Monitor orders prior to daily cut-off times
• Communicate regularly with Account Executives and customers
• Coordinate same-day deliveries for the operating company (OPCO)
• Perform additional duties as assigned by the supervisor

Qualifications

Education

• High school diploma or equivalent required

Experience

• Minimum of 1 year of customer support or sales coordination experience (preferably in foodservice or a related field)
• Preferred: Previous call center experience

Professional Skills

• Strong telephone and communication skills
• Ability to work in a fast-paced environment
• Comfortable working at a computer for extended periods
• Proficient in Microsoft Office applications