Customer Service Representative

Customer Service Representative

Davlyn Group

Spring City, PA

• $75k - $90k - based on experience
• Full Time
• Paid time off
• Matching 401k
• 9 Paid Holidays
• Medical, Dental, Vision Insurance

Davlyn Manufacturing is a privately-owned, thermal solutions leader, with more than 40 years of experience supplying customers in the transportation, appliance, and metals manufacturing industries. Our team is searching for an experienced Customer Service Representative to join us at our headquarters in Spring City, PA. The primary responsibilities for this position include managing customer accounts, entering customer orders, participating in manufacturing planning meetings as needed, and acting as the liaison between Sales and Operations to ensure timely product fulfillment.

The success of the Davlyn Group is determined by our success in operating as a unified team. Every job is essential to fulfilling our mission to the people who trust and respect us. This individual will have a strong work ethic, a willingness to learn, be detail oriented, and love learning new aspects of the thermal insulation manufacturing industry. Our ability to supply our customers with world-class products and service is our competitive advantage, and the individual filling this position must reflect the values and culture of our business.

• This position reports to the Chief Commercial Officer
• Room for upward growth

Our recently expanded 125,000 square-feet facility in Spring City enables us to produce some of the most complicated parts found on the market today.

Education, Experience, Skills & Abilities:

• Bachelor’s Degree in Business Administration, Finance, or applicable field.
• 3+ Years of Customer Service experience.
• 2+ years of progressive experience in a related Manufacturing environment.
• Action and detail oriented.
• Strong verbal and non-verbal communication skills.
• Experience with Microsoft Office Suite and preferably Sage, Syteline, Visual, NetSuite, or Oracle ERP systems.
• Must be a person of passion and integrity who has the drive to excel and deliver exceptional results.
• Ability to work well under pressure.