Front Desk Worker

Front Desk Employee – Job Description

We are looking for a friendly, reliable Front Desk Employee to help provide a welcoming experience for guests and maintain a clean, organized facility. This role is responsible for customer service, basic administrative support, and routine cleaning duties.

Responsibilities include:

• Greet guests, members, and visitors in a professional and friendly manner
• Answer questions about services, memberships, pricing, hours, and facility rules
• Answer phone calls, respond to messages, and assist with general inquiries
• Check in guests/members and help with basic account or scheduling needs
• Handle customer concerns or complaints professionally and escalate when needed
• Keep the front desk area clean, organized, and stocked
• Perform routine cleaning throughout the facility, including bathrooms, floors, equipment, counters, mirrors, and common areas
• Take out trash, restock supplies, and report maintenance issues
• Follow opening and closing procedures as assigned
• Support management with small tasks as needed

Qualifications:

• Strong customer service and communication skills
• Dependable, punctual, and professional
• Comfortable cleaning and maintaining facility standards
• Ability to multitask and stay organized
• Positive attitude and willingness to help
• Prior front desk, hospitality, fitness, or customer service experience is a plus, but not required

Schedule: Part-time, including evenings and weekends as needed.