Customer Service Representative

MUST HAVE Customer Service Representative with Logistics, Distribution, or Manufacturing background. Must have Manhattan.

ESSENTIAL DUTIES AND RESPONSIBILITIES including, but not limited to, the following:

• Allocate orders in WMS
• Generate UCC and Shipping Labels
• Submit and collect routing requests
• Create Bill of Ladings
• Invoice customers for value added services
• Keep our customers updated on the current status of their orders
• Assist the Customer Service Representative Manager(s), Captains and other members of the department as needed

QUALIFICATIONS

• Minimum of 2 year of experience in a 3PL environment strongly preferred
• Knowledge of general warehouse practices
• Routing experience and vendor compliance for major retailers
• LTL vs. TL requirements
• Small parcel shipping including FedEx Ship Manager and UPS Worldship
• Requirements for VICS bills of ladings
• Excellent verbal and written communication skills
• Ability to meet and manage deadlines

Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our customers receive exceptional support and service. Your enthusiasm, organizational skills, and ability to handle multiple tasks with professionalism will help create a positive experience for every client. This paid position offers an exciting opportunity to develop your office management, clerical, and customer support skills in a fast-paced environment. If you thrive on helping others, possess strong computer literacy, and enjoy working in a collaborative setting, we want to hear from you!

Duties

• Greet customers at the front desk with a warm and professional attitude, managing multi-line phone systems efficiently
• Provide outstanding customer service by answering inquiries, resolving issues promptly, and maintaining positive interactions
• Manage appointment scheduling, calendar management, and data entry using Microsoft Office and Google Workspace tools
• Handle administrative tasks such as filing, proofreading documents, and maintaining accurate records of customer interactions
• Support office operations through clerical duties including filing, data entry, and managing office supplies
• Assist with bookkeeping tasks using QuickBooks or similar accounting software when needed
• Maintain excellent phone etiquette while supporting customers via phone, email, or in person

Qualifications

• Proven experience in office management or administrative support roles with strong organizational skills
• Excellent computer skills including proficiency in Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and basic data entry techniques
• Prior experience in customer service or support roles demonstrating effective communication skills
• Ability to handle multi-line phone systems with professionalism and courtesy
• Bilingual abilities are highly desirable to serve diverse customer needs effectively
• Strong typing skills along with attention to detail for proofreading and data accuracy
• Experience as a dental or medical receptionist or personal assistant is a plus but not required
• Knowledge of clerical procedures such as filing, calendar management, and office organization

Join us to be part of a vibrant team committed to delivering exceptional service while growing your career! This is a paid position designed to empower you with valuable skills in customer support, office administration, and client relations. We celebrate diversity and are dedicated to creating an inclusive environment where all team members can thrive.