Sales Support Specialist (Commercial & Trade Operations)

What We’re Looking For

About Us

We Succeed as One

Steelforce America is growing—and we’re looking for talented individuals who would like to grow with us. Backed by the global strength of Steelforce and Steelforce Packaging, Steelforce America combines worldwide resources with local execution to serve customers across North America.

We believe success comes from teamwork combined with collaboration, transparency, and accountability. If you’re motivated, proactive, and ready to make a difference, we’d love to hear from you.

About the Role:

We are seeking a detail-oriented and proactive Sales Support Specialist to support our trading and commercial operations. This role plays a critical part in ensuring the smooth execution of purchase and sales transactions by managing documentation, coordinating logistics, and facilitating communication across internal teams and external partners.

The ideal candidate thrives in a fast-paced environment, enjoys working with data and processes, and takes ownership of ensuring accuracy and efficiency across transactions.

This role requires strong interpersonal and communication skills, as it serves as a key liaison across internal teams, vendors, and customers to ensure alignment and successful transaction execution.

What You’ll Do

• Create and manage purchase orders, ensuring alignment with pricing, terms, and contracts

• Review and reconcile purchase documentation and coordinate with accounting on payments (e.g., advance payments, letters of credit)

• Validate supplier invoices and ensure timely, accurate processing

• Generate and manage sales orders and supporting documentation

• Prepare profitability calculations for trader review

• Coordinate the full transaction lifecycle (contracts, proformas, payment terms, etc.)

• Monitor customer credit limits and escalate potential issues

• Maintain accurate customer and transaction data across systems

• Coordinate logistics activities, including shipment scheduling and freight arrangements

• Manage inspection documentation and work with third-party agencies

• Track and follow up on customer payments, including L/C transactions

• Maintain organized transaction files (electronic and physical)

• Serve as a key point of contact for internal and external stakeholders, building strong working relationships and ensuring effective collaboration

• Track agent commissions and maintain account records

• Support inventory tracking, shipment allocation, and material status updates

• Monitor overdue balances and assist with collections follow-up

• Ensure clear and consistent communication across stakeholders

Education & Experience

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field preferred
• 2-5 years of experience in trade support, logistics, or commercial operations
• Must be detail oriented, proactive, and able to keep transactions moving efficiently across internal teams, vendors, and customers.
• ERP experience is preferred; Great Plains experience is a plus but not required
• Experience with international trade documentation is a plus

Skills & Competencies

• Strong attention to detail and accuracy

• Ability to manage multiple priorities in a fast-paced environment

• Excellent organization and time management skills

• Strong analytical and problem-solving abilities

• Strong written and verbal communication skills, with the ability to communicate effectively across cross-functional teams and external partners

• Proficiency in Microsoft Excel and ERP systems

• Collaborative, team-oriented mindset

• Strong interpersonal skills with the ability to build relationships, influence stakeholders, and work effectively in a team environment

• Proactive, adaptable, and customer-focused approach

Work Environment

• Fast-paced, dynamic work environment

• Primarily office-based with hybrid flexibility

• Occasional travel may be required

Compensation & Benefits

Salary Range: $70,000–$80,000

In compliance with California pay transparency requirements, a salary range is provided for this position. Final compensation will be based on experience, skills, and geographic location.

Benefits include:

• Comprehensive health, dental, and vision insurance

• Generous paid time off (PTO) and paid holidays

• 401(k) plan with company match

• Opportunities for professional growth and development

Equal Opportunity Employer

Steelforce America is an equal opportunity employer and is committed to fostering an inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status.

Additional Information

This posting is intended to describe the general nature of the role and is not an exhaustive list of responsibilities. Duties may evolve based on business needs.