Maitre D' / Floor Manager - High-Volume, Fine Dining - Denver, CO (DTC

Role Overview

As the Maître D’, you will serve as the prominent "Face" of the restaurant's front door and a vital floor manager. This unique hybrid position requires an elite hospitality leader who excels at managing high-pressure guest reservation flows (OpenTable), while seamlessly executing essential back-of-house operational duties. You will lead, mentor, and organize the host team, handle VIP relations, and collaborate directly with upper management to maintain pristine service and administrative standards.

Key Responsibilities

• Front Door Leadership: Command the front door layout, welcome guests with an elite level of professionalism, and make a flawless, lasting first impression.

• Reservation Flow & Logistics: Masterfully manage dining room seating capacity, coordinate table rotations, oversee lounge seating, and handle special event RSVPs under heavy volume.

• Host Team Training: Directly supervise, schedule, orient, and train the front-desk staff, enforcing strict service standards and a positive work culture.

• Backend Admin & Finance: Execute essential operational tasks, including cash handling, deposit preparation, building host work schedules, and preparing required reports.

• Operational Oversight: Investigate and resolve guest accommodations or service complaints instantly, manage host desk inventory/supplies, and monitor overall floor pacing.

What It Takes (Minimum Requirements)

• Experience: Proven experience as a Maître D’, Lead Host, or Floor Manager in a high-volume, upscale, or fine-dining restaurant setting.

• Systems Expertise: Deep, hands-on knowledge of OpenTable (or comparable reservation platforms) optimizing dining room capacities is required.

• Leadership Background: Demonstrated ability to lead, train, and build front-of-house teams, write staff schedules, and manage personnel issues (including disciplinary write-ups) calmly under pressure.

• Polish & Flexibility: Exceptional communication skills, a professional fine-dining appearance, and full open availability to work nights, weekends, and holidays.

Perks & Benefits

• Competitive annual salary ($50,000 - $60,000) based on experience.

• Comprehensive medical, dental, and vision insurance.

• Paid Time Off (PTO) including vacation, sick leave, and holidays.

• 401(k) retirement planning.

• Incredible employee dining discounts across our group's diverse restaurant concepts.

• Unrivaled professional development and clear career advancement pathways within a rapidly expanding restaurant group.

Ready to command the front door of Denver's most anticipated new launch? Apply today!