Care Navigator

Job Title: Care Navigator (Medical Front Desk)

Location: Birmingham, AL 35206 (Parkway East area)

Position Type: Contract-to-Hire

Compensation: $18.00 - $20.00 / hour (Depending on experience)

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (On-site)

About the Opportunity

We are a rapidly growing, innovative healthcare provider dedicated to transforming lives through a Medicare Advantage, value-based care model. Operating out of vibrant, accessible neighborhood clinics rather than massive medical plazas, our goal is to provide a warm, comfortable environment where seniors feel at home.

As a Care Navigator, you are the face of our clinic. This is a crucial, high-touch medical front desk role where you will guide our senior members and their families through their care journey from the moment they walk through our doors. If you are compassionate, highly adaptable, and passionate about senior care, this is your opportunity to grow alongside an organization that truly makes a difference.

Key Responsibilities

• Patient Welcome & Check-In: Greet members warmly upon arrival, assisting them with electronic kiosk paperwork and navigating them through a seamless check-in process.

• Administrative Coordination: Schedule appointments, coordinate multi-disciplinary care referrals, request medical records, and update the Electronic Medical Records (EMR) system.

• Communication Management: Manage the clinic's phone lines by answering incoming calls, taking detailed messages, and routing inquiries from members, prospective patients, and their adult children.

• Patient Education & Engagement: Provide basic patient education, answer community questions, and actively assist with hosting on-site center events.

• Clinic Collaboration: Maintain a lean, efficient, and tidy front-office space, managing a steady flow of about 30 patients per day while balancing daily administrative tasks.

Required Skills & Qualifications

• Experience: Minimum of 1 year of work experience in a clinical or healthcare setting.

• Customer Service: Exceptional, high-level customer service skills with a warm, welcoming, and professional demeanor.

• Medical Knowledge: Working knowledge of medical terminology, basic insurance processes, and/or standard clinic workflows.

• Technical Savvy: Proficient PC skills (Microsoft Office Suite) and previous experience working with Electronic Medical Record (EMR) systems.

• Attributes for Success: * Adaptability: Comfortable in a fast-paced, growing organization where training and processes can evolve quickly.

  • Punctuality: Strictly reliable, as crucial daily team alignment meetings start exactly at 8:00 AM.

  • Team Player: Ready to collaborate closely with a lean clinical team and approach tasks with an open mind.

Preferred Qualifications

• Direct experience utilizing eClinicalWorks (eCW).

• An Associate's degree or equivalent clinical experience.

• Previous experience working directly with the geriatric/senior population.

Why You'll Love This Role (Perks & Selling Points)

• Strong Conversion Potential: Clear opportunity to transition into a permanent, full-time role based on performance.

• Incredible Culture: Work alongside a passionate, tight-knit team in a supportive environment that rewards growth.

• Purpose-Driven Work: Make a tangible, daily impact in the lives of local seniors and the surrounding community.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.