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Verified Pay check_circle $20.00 per hour
Hours Full-time
Location Tampa, Florida

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About this job

Job Description

Job Description
Industrial Parts/ Service Team Member
Base Pay: $20.00 per hour
Shift: 1st Shift 8:00 AM - 5:00 PM
Employment Type: Full-Time
Location: Tampa, FL 33619 - Fully Onsite - Not Remote
Department: Customer Service & Warehouse Operations
 
Position Summary
The Customer Service Representative supports both customer service and warehouse activities. This role is responsible for assisting customers, processing orders, sourcing parts, and performing shipping/receiving duties within a small branch (2–3 employees). You will resolve customer needs, process transactions, and ensure smooth branch operations in an industrial distribution environment.
 
Key Responsibilities
  • Respond to customer inquiries, generate price quotes, process orders, expedite parts, and handle returns via phone, email, fax, and sales team communication.
  • Source parts from internal inventory, core suppliers, and alternate vendors, aiming to meet or exceed customer required dates.
  • Assist with sales growth by reviewing open orders/quotes and converting quotes to orders.
  • Identify and recommend product and process improvements to enhance the customer experience.
  • Communicate order disruptions, customer feedback, approval requests, and corrective actions to branch management.
  • Support margin and pricing improvement efforts by identifying and communicating opportunities.
  • Gain and maintain deep knowledge of products, suppliers, and internal systems to support customers and drive sales.
  • Perform receiving, inventory cycle counts, and shipping functions: verify deliveries, stock materials, pull and package orders, and maintain accurate inventory records.
  • Safely operate material handling equipment including pallet jacks and forklifts; occasional use of basic hand and power tools.
  • Maintain a clean and organized workspace, observing all company safety policies and procedures.
  • Assist with the physical loading, unloading, and securing of outgoing freight as needed.
 
Qualifications & Requirements
  • Minimum 1 year of customer service, inside sales, mechanical, or maintenance experience (industrial distribution or parts counter preferred).
  • Strong mechanical aptitude and attention to detail.
  • Excellent written and verbal communication skills.
  • Experience with warehouse systems, product tracking, or shipping/receiving.
  • Comfortable using PCs and learning new software applications.
  • High school diploma or GED required.
  • Basic math skills; ability to read, write, and follow work instructions.
  • Ability to stand for extended periods, walk, bend, lift up to 25 lbs regularly (and up to 45 lbs occasionally).
  • Valid driver’s license with clean driving record (MVR).
  • Commitment to safety, quality, and continuous improvement.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Put your skills to work.

There are a lot of different light industrial jobs out there. Kelly® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you’re looking for flexible shifts, performance bonuses, or a progressive work culture-we’re dedicated to finding the very best opportunities for you.


About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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Posting ID: 1272207520 Posted: 2026-06-25 Job Title: Industrial Customer Service Representative