Front Desk Clerk

Front Desk Clerk – Home2 Suites / Tru by Hilton, Grove City, OH

Pay: $16.00 per hour
Position Type: Full-Time

Benefits

• Benefits begin 30 days after hire
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Critical Illness & Accident Insurance
• Paid Time Off (PTO)
• Hotel Discounts

Job Summary

We are seeking a friendly, professional Front Desk Clerk to provide exceptional guest service and support daily front office operations. The ideal candidate will greet guests, handle reservations and check-ins/check-outs, answer phones, manage front desk transactions, and help ensure an outstanding guest experience.

Key Responsibilities

• Greet and assist hotel guests in a courteous and professional manner
• Process guest arrivals, departures, and special requests efficiently
• Maximize revenue opportunities through upselling and rate management
• Follow hotel cash-handling procedures
• Maintain a clean, organized front desk area
• Address guest concerns and work toward prompt resolution
• Report safety, security, and maintenance concerns to management
• Complete shift reports, cash drops, and other front desk duties
• Maintain proper key control procedures
• Comply with hotel, brand, and company standards and policies
• Work closely with the sales team to identify revenue opportunities
• Utilize the property management system (PMS) effectively
• Attend meetings and training sessions as required
• Be flexible with scheduling and available to work various shifts

Qualifications

• Previous customer service experience required
• Hotel front desk experience preferred
• Strong communication and interpersonal skills
• Excellent customer service and problem-solving abilities
• Proficient in English, both verbal and written
• Reliable, professional, and team-oriented

What We're Looking For

We value associates who are dedicated to delivering exceptional guest experiences, maintaining professionalism, and contributing to a positive team environment. Adaptability, dependability, and a willingness to learn are essential.

Apply today! We look forward to hearing from you.