IT Helpdesk (5089)

Summary

The IT Helpdesk’s role is supporting day-to-day operations. This includes planning, developing, installing, configuring, maintaining, securing, updating, and optimizing hardware/software. Responsible for end user hardware and software support issues, and support staff training where required. This role will be our closing shift role.

Responsibilities

• Provide end user support for all phones, computers, conferencing equipment, and related hardware.
• Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status.
• Support office and production floor equipment
• Maintain physical backup inventory
• Document job functions and procedures as necessary.
• other job tasks as assigned by supervisor or/& manager