Lead Residential Supervisor

JOB SUMMARY:

The Lead Residential Support Supervisor provides shift-based supervision and day-to-day support for staff and individuals in residential programs serving children, adolescents, and young adults with Autism Spectrum Disorder and Intellectual/Developmental Disabilities. This position plays a key leadership role in ensuring the delivery of safe, supportive, and person-centered services in a residential home(s) environment. The Supervisor will assist with training, crisis management, administrative tasks, and quality assurance efforts to promote resident well-being and staff success. They lead by example, promoting a positive, structured, and safe living environment while coordinating individualized services, managing staff performance, and collaborating with interdisciplinary teams.

WORK SCHEDULE:

Adelbrook is a 24/7 operating Agency. Schedules are flexible, may include early mornings, evenings, overnights, weekdays, weekends, holidays, mandated overtime, mandated holds, and on call responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide leadership and oversight to direct care staff across residential shifts.

• Serve as the administrative point of contact in the absence of residential leadership.

• Offer guidance and support during behavioral crises, including the implementation of agency-approved intervention techniques when necessary.

• Ensure implementation of individual behavior support plans and therapeutic interventions.

• Assist with new hire orientation and onboarding, including training in agency policies, documentation systems, and individual care plans.

• Mentor staff and provide hands-on coaching and modeling of best practices.

• Support ongoing compliance with mandatory trainings, including CPR, First Aid, PMT, and Medication Administration.

• Monitor staffing schedules, time off requests, and coverage plans to maintain required staffing ratios.

• Conduct routine walkthroughs of residential homes to assess safety, cleanliness, and therapeutic quality.

• Review and ensure timely completion of daily logs, incident reports, medication records, and other required documentation.

• Act as a liaison between the residential program and day programs, schools, clinical teams, and families.

• Collaborate with clinicians, behaviorists, nurses, and educational staff to ensure cohesive support across environments.

• Attend and participate in team meetings, staff debriefings, and interdisciplinary case reviews.

• Participate in internal audits and implement corrective actions as directed.

• Assist with oversight of financial documentation, including activity funds and house expenses.

• Support agency initiatives related to compliance, accreditation, and safety standards. Additional Duties

• Participate in agency and community-based activities and provide transportation as needed.

• May provide direct care support in the event of staffing shortages or program emergencies.

• Perform other duties as assigned by leadership.

• Participate in audits, inspections, and quality assurance activities as needed.

• Complete administrative duties including incident report follow-up, financial audits, medication reviews, and program supply inventories.

• Share in on-call coverage responsibilities for residential operations.

• Maintain flexibility to support different houses or departments based on organizational needs.

• Schedule yourself as an active staff member apart of daily counts as programmatically required.

• Maintain active certification in agency-approved crisis intervention training, including all required levels of Physical and Psychological Management Training (PMT). Apply training techniques appropriately to ensure the safety and well-being of individuals served, staff, and others in the environment. Demonstrate competency in de-escalation strategies, safe physical interventions, and adherence to agency protocols.

• Work additional hours, including mandated overtime, to ensure adequate staffing levels and the continuity of care for individuals served. This includes remaining on duty beyond scheduled shifts when necessary due to unforeseen staffing shortages or emergencies

• Perform other related duties as assigned by leadership

SKILLS, KNOWLEDGE AND ABILITIES

SKILLS:

• Effective supervision, coaching, and performance management of direct care staff.

• Strong written and verbal communication skills, including documentation, report writing, and incident follow-up.

• Time management and organizational skills to balance administrative responsibilities with direct care oversight.

• Proficient in basic computer use, including email, electronic records, and scheduling software.

• Conflict resolution and problem-solving skills to manage interpersonal dynamics and address emergent situations.

• Ability to train and mentor staff in policies, procedures, and care techniques.

KNOWLEDGE:

• Strong understanding of Autism Spectrum Disorder (ASD), Intellectual and Developmental Disabilities (IDD), and behavioral health conditions.

• Working knowledge of trauma-informed care and person-centered planning principles.

• Familiarity with Positive Behavioral Support (PBS) strategies and behavior support plans

. • Knowledge of state and local regulations and licensing requirements (e.g., DDS, DCF, COA).

• Understanding of therapeutic crisis intervention methods (e.g., PMT, TCI, CPI).

• Basic understanding of medication administration protocols (DDS Medication Certification preferred).

• Familiarity with data collection, documentation standards, and electronic health records.

ABILITIES:

• Ability to lead by example and promote a positive team environment.

• Ability to build therapeutic relationships with residents while maintaining professional boundaries.

• Ability to remain calm and effective in high-stress or crisis situations.

• Ability to interpret and follow individual support plans, behavior plans, and clinical recommendations.

• Ability to work independently, make sound decisions, and prioritize tasks in a dynamic environment.

• Ability to maintain confidentiality and comply with ethical and legal standards.

• Physical ability to assist residents with daily living tasks and implement physical interventions if necessary.

EDUCATION, EXPERIENCE AND OTHER QUALIFICATIONS:

• Bachelor’s degree in Human Services preferred; or 5 years of relevant supervisory experience in a residential setting.

• Must be able to complete and maintain required certifications (e.g., CPR/First Aid, PMT, DDS Medication Certification).

• Valid driver’s license and clean driving record required. May be required to drive company vehicles.

• Ability to work a flexible schedule and meet on-call responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Work is performed in a group home or residential setting.

• Must be able to lift up to 50 pounds, assist with physical interventions, and support individuals with mobility needs.

• Ability to be on feet for extended periods and participate in recreational or community-based activities with residents.

• Exposure to behaviors that may require de-escalation or intervention.

• Perform all requirements of physical management techniques (PMT).

A job description is not meant to be all inclusive of every task and/or responsibility