INTAKE COORDINATOR

Overview

The Intake Coordinator is responsible for coordinating and supporting initiatives relative to the evaluation, processing, and handling of insurance claims. This position will also manage the coordination of timely verification of eligibility by obtaining insurance benefits and confirming preauthorization and referral requirements are met prior to the delivery of hospice and palliative services. This is designated as a safety sensitive position.

Our comprehensive benefits include:

• Medical and dental benefits
• Short- and long-term disability
• Life insurance
• Paid time off
• 401(k) program
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Vendor discounts

Responsibilities

• Prompt and accurate communication with insurance companies, patients, providers, and other staff
• Review claims to ensure reimbursement requirements are met
• Verification of patient information
• Documentation of patient responsibility
• Accurate keying of data
• Update accounts as necessary
• Research and follow-up on denials
• Scan, upload, and email documents as needed to complete processes
• Maintain patient information in accordance with HIPPA and company standards
• Make recommendations for resolution
• Cross-train in and perform other functions within the department as needed

Qualifications

• High School diploma or GED required: Associates Degree in Medical Office and Billing preferred
• Minimum of one (1) year experience in medical billing or medical insurance verification in a hospice environment
• Must have valid driver’s license, auto insurance, and reliable transportation
• Strong knowledge of health insurance plans including Medicare, Medicaid, and commercial carriers
• Ability to handle confidential information
• Self-starter that is comfortable working independently as well as a part of a team
• Ability to prioritize and organize workload effectively, ensuring completion of task within specified timeframes
• Ability to successfully handle workflow demands
• Excellent verbal and written communication skills
• Proficiency in Microsoft Word, Excel, and Outlook