Assistant Branch Manager - Plumbing Background!

Position Overview

The Assistant Branch Manager supports the day-to-day operations of a commercial plumbing service division, working closely with leadership to ensure efficient scheduling, strong technician performance, and high-quality service delivery. This role plays a key part in coordinating field operations, supporting team development, and maintaining customer satisfaction.

This position is ideal for someone with a background in plumbing service or field operations who is looking to transition into a leadership role within a growing organization.

Key Responsibilities

• Support daily operations of the plumbing service department, ensuring efficient workflow and execution.
• Assist with scheduling and dispatching service technicians to meet customer needs and service timelines.
• Monitor technician productivity, quality of work, and overall job performance.
• Support training, coaching, and development of field personnel.
• Communicate with customers, vendors, and internal teams to ensure smooth service delivery.
• Review and assist with work orders, invoices, and job costing.
• Track department performance including labor, productivity, and service metrics.
• Support management of service agreements and customer follow-ups.
• Ensure compliance with safety standards, company policies, and procedures.
• Assist in managing service vehicles, tools, and inventory.
• Help identify opportunities to improve operational efficiency and service performance.

Qualifications

• 5+ years of experience in plumbing service, construction, or related field operations.
• Background as a Service Technician or Lead Technician preferred.
• Basic understanding of plumbing systems, service workflows, and field operations.
• Strong communication, organizational, and problem-solving skills.
• Ability to work in a fast-paced, service-driven environment.
• Proficiency with Microsoft Office and service management software.
• Valid driver’s license.

Preferred Qualifications

• Prior experience in a lead, dispatcher, or supervisory role.
• Exposure to service scheduling, dispatching, or operations coordination.
• Interest in long-term growth into branch or service management leadership.