Live Chat Operator(Entry-Level)

The Live Chat Operator provides real-time customer support via website chat, messaging apps, or social media. This entry-level role focuses on answering questions, resolving basic issues, and guiding customers through products or services using written communication.

• Respond to customer inquiries via live chat in a timely and professional manner
• Provide accurate information about products, services, orders, or accounts
• Assist with basic troubleshooting and issue resolution
• Escalate complex issues to senior support or specialized departments
• Maintain a friendly, helpful, and professional tone in all conversations
• Document chat interactions and update customer records when needed
• Follow company scripts, guidelines, and knowledge base articles
• Meet performance metrics such as response time and customer satisfaction

• High school diploma or equivalent (college preferred but not always required)
• Strong written communication skills (grammar, spelling, clarity)
• Basic computer skills and ability to type quickly and accurately
• Ability to multitask and handle multiple chat conversations
• Customer-focused attitude and patience
• Willingness to learn company systems and procedures
• Reliable internet connection (for remote roles)

• Previous customer service or call center experience
• Familiarity with CRM tools or live chat software (Zendesk, Intercom, etc.)
• Fast typing speed (40–60+ WPM)
• Problem-solving and conflict resolution skills

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