Assistant General Manager - Sanctuary Saugus

Salary Range: $55,000-$65,000 a year | Salary Exempt | Full-Time Benefits Eligible 

At Sanctuary Medicinals, we are building more than just a dispensary. We are creating a destination for customers, a strong team culture, and an experience people genuinely enjoy being part of. 

As the Assistant General Manager for our new Saugus location, you will help lead the launch of the store from the ground up. This role is perfect for someone who enjoys leadership, thrives in fast-paced environments, and is ready to help build a successful team and operation from day one. 

You will work closely with the General Manager to oversee daily operations, support staff development, maintain compliance standards, and create an outstanding customer experience. 

Why Sanctuary Saugus? 

Opening a new store is a unique opportunity. You will help shape the culture, build the team, create systems, and establish customer experience from the very beginning. 

If you are looking for a leadership role where you can grow professionally, make an impact, and be part of building something exciting in Massachusetts cannabis, we would love to meet you. 

Supervisory Responsibilities 

The Assistant General Manager helps develop and maintain a motivated team focused on customer service, education, and operational excellence. 

Responsibilities include: 

Supporting the opening and day-to-day operations of the Saugus location  

Helping create a positive and accountable team culture  

Leading by example on the sales floor and behind the scenes  

Maintaining a clean, organized, and professional facility  

Supporting all departments including Front Desk, POS, Inventory, and Management  

Assisting with scheduling, morale, coaching, and employee development  

Communicating company updates, promotions, and operational changes to staff  

Supporting inventory flow, transport coordination, and sanitation standards  

Upholding Sanctuary’s diversity, inclusion, and customer service standards in all leadership decisions  

Duties & Responsibilities 

Open and close the store, including maintaining all required keys, codes, and operational procedures  

Support the successful launch and continued growth of the Saugus store  

Ensure all safety, security, and compliance regulations are followed at all times  

Assist with cash handling, reconciliation, audits, and product accountability  

Help manage staff scheduling, workstation assignments, and daily floor operations  

Lead daily shift meetings to keep the team informed and prepared  

Support onboarding, interviews, training, coaching, and disciplinary processes  

Assist in delivering employee performance evaluations alongside the General Manager  

Coach and support employees while helping develop future leaders  

Assist with creating, updating, and enforcing SOPs and operational processes  

Maintain clear communication and reporting with the General Manager  

Ensure all required state reporting and documentation is completed accurately and on time  

Support inventory management, cycle counts, vault organization, and inventory controls  

Maintain accurate records for sales, returns, cash handling, and compliance activities  

Step into any role when needed to support store operations  

Help create a customer experience that is welcoming, educational, and memorable  

Assist with events, pop-ups, product education, vendor days, and store promotions  

Attend and help lead manager and team meetings  

Work a minimum of 40 to 45 hours per week in a fast-paced retail environment  

What Makes Someone Successful in This Role 

Strong leadership and communication skills  

Ability to stay organized and focused in a fast-paced environment  

Comfortable multitasking and solving problems quickly  

Reliable, dependable, and team-oriented  

Positive attitude with the ability to motivate others  

Understanding of both hospitality and compliance in cannabis retail  

Willingness to jump in wherever needed to support the team and customers  

Required Skills & Abilities 

Understanding of Massachusetts Medical and Adult-Use cannabis regulations  

Strong written and verbal communication skills  

Excellent time management and multitasking abilities  

Ability to work with urgency in a high-volume retail environment  

Experience with POS systems and operational reporting  

Must be 21 years of age or older  

Must pass all required background checks in accordance with CCC regulations  

Preferred Experience 

Bachelor's degree in business management or associate's degree in Retail or Restaurant Management preferred  

Two years of management experience in retail, hospitality, food and beverage, or cannabis  

Previous cannabis industry experience preferred  

Experience working in regulated industries  

Cash handling and reconciliation experience  

Opening and closing operational experience  

Spanish/English bilingual skills are a plus  

Physical Requirements 

Ability to lift at least 20 lbs  

Ability to stand for extended periods of time  

Ability to work a minimum 9-hour shift  

Comfortable working in an active retail environment  

Additional Employment Information 

This position may require nights, weekends, and holidays based on operational needs. Schedules and job duties may change at any time to support business operations. 

Sanctuary Medicinals is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications. 

All employees are expected to cooperate with regulatory inspections and audits, which may include participating in meetings or interviews with inspectors, auditors, regulators, or other authorized parties as requested

By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.

Powered by Homebase. Free employee scheduling, time clock and hiring tools.