Customer Service Representative - In office

We’re looking for a highly motivated, personable, and outgoing Customer Service Representative to join our Snow Division. This is a full-time, permanent position offering a dynamic, year-round role.

During the off-season, your primary focus will be lead generation, sourcing new clients, and helping grow our business. In the winter season, you’ll shift into a customer support role, assisting clients with service requests, coordinating schedules, and ensuring a high level of customer satisfaction.

If you enjoy building relationships, staying organized, and working in a fast-paced, seasonal environment, we’d love to hear from you.

• Conduct high-volume outbound cold calls to prospective clients to generate new business opportunities
• Actively prospect and pursue new business opportunities by identifying leads
• Meet or exceed daily/weekly call and lead generation targets
• Deliver exceptional customer service by responding promptly to client inquiries, concerns, and service requests
• Act as the primary point of contact for clients during the snow season, ensuring clear and timely communication
• Resolve customer issues efficiently and professionally, turning challenges into positive experiences
• Overcome objections and handle rejection with a positive, results-driven attitude