Customer Service Coordinator

IMMEDIATE job opportunity for a driven individual who has a proven track record of performance and desire to work for a well-established organization. We are looking for an experienced Customer Service Coordinator for a leading specialty ethnic food retailer headquartered in Ontario, California.

This position serves as the “face” of Client and represents the Distribution Center management team in ensuring the delivery of excellent customer service to our stores through prompt and accurate processing of orders and claims. The Customer Service Coordinator is responsible for all customer service-related data, including late orders, order input, and store credit requests.  

Essential Job Functions

•       Answers calls and emails from stores professionally and responds to inquiries and complaints in a prompt, professional, and friendly manner.

•       Processes special orders requested by stores.

•       Communicates and coordinates with internal departments, and occasionally may need to escalate calls to supervisor for resolution.

•       Records details of comments, inquiries, complaints, and actions taken.

•       Manage and analyze data for the Distribution Center, working with the Distribution Center management team in a collaborative format to ensure goals are met in regard to established targets.

•       Monitor metrics for trends and report to the management team any anomalies both positive and negative.

•       Assists the Distribution Center management team by developing and implementing corrective action plans and process improvement.

Knowledge, Skills and Abilities

•       Two to three years of customer service experience and a high school diploma, general education degree or equivalent preferred; or an acceptable combination of experience and education.

•       Ability to relate to others and to work as a part of a team.

•       Bilingual English/Spanish is a plus.

•       Advanced Microsoft Office Excel and Word skills

•       Knowledgeable in warehousing system (Microsoft D365)

•       Flexible schedule, ability to work overtime or nights as needed.

•       Accuracy:  Maintain 100% accuracy in all documentation.

Schedule:  Full-time, Monday- Sunday 7:00am to 3:30pm (two days off per weeks, overtime as needed)

Compensation: $19 - $20/hr. DOE

If qualified and interested in the position, please email your resume relating your skills, background, and experience to the job opening.

CitiStaff 1111 W. Town & Country Rd Ste 29, Orange, CA 92868