Customer Service Representative
•Today
| Estimated Pay info | Based on similar jobs in your market$18 per hour |
|---|---|
| Hours | Full-time |
| Location | Miami, Florida |
About this job
Job Description
Job Description
About the Role:
EAir LLC is looking for an enthusiastic and dedicated Customer Service Representative to join our growing team in Miami, FL! In this role, you'll be the voice of our company — helping customers navigate their needs with professionalism and care. If you thrive in a fast-paced environment and love making a difference, we want to hear from you!
Customer Service Representative with experience in ERP systems and distribution to join our team. The ideal candidate is bilingual in Spanish and English, detail-oriented, and proficient in data entry.
Key Responsibilities
- Customer Interaction: Engage with customers via phone, email, or chat to provide information about our products and services, address inquiries, and resolve any issues.
- Issue Resolution: Assist customers with order processing, billing inquiries, and problem resolution, ensuring a seamless experience.
- Relationship Building: Use your strong communication skills to establish and maintain positive relationships with customers, enhancing their satisfaction and loyalty.
- ERP Management: Utilize your experience with ERP systems to process orders, manage customer information, and streamline workflows.
- Product Recommendations: Understand customer needs and recommend appropriate products or services that best meet their requirements.
- Data Entry: Perform accurate and efficient data entry tasks, ensuring all customer records are up-to-date and properly maintained.
Qualifications
- ERP Experience: Proven experience working with ERP software is required. managing Inventory.
- Microsoft Office Skills: Microsoft Office package (Word, Excel, Outlook, etc.) is required.
- Language Skills: Bilingual proficiency in Spanish and English is essential for this role.
- Customer Service Experience: Prior experience in a customer service role, preferably in a fast-paced environment. (HVAC industry is a Plus)
- Communication Skills: Excellent verbal and written communication skills in both Spanish and English.
- Attention to Detail: Strong ability to perform data entry tasks with a high level of accuracy.
- Problem-Solving: Ability to address and resolve customer issues effectively and efficiently.
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