Patient Intake & Scheduling Coordinator

PATIENT INTAKE & SCHEDULING COORDINATOR

Carolina Prime Physical Therapy | North Wilkesboro, NC

Carolina Prime Physical Therapy is seeking a friendly, organized, and high-energy Intake Coordinator to be a welcoming first point of contact for our patients. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and can keep many moving parts organized while maintaining a positive, professional attitude.

At Carolina Prime PT, we combine exceptional clinical care with a fun, team-oriented workplace. We are growing and looking for someone who wants to be an important part of a practice that helps patients get back to what they love.

What You’ll Do

You will work as part of a collaborative front-office and clinical support team. Responsibilities are shared among team members, and you will have support in managing the day-to-day workflow.

· Welcome patients in person and by phone with a warm, professional experience

· Assist with new-patient intake, scheduling, registration, and paperwork

· Help verify insurance benefits, obtain referrals/authorizations when needed, and communicate coverage information clearly

· Coordinate appointments across multiple therapists and specialty services

· Answer incoming calls, respond to patient questions, and route requests appropriately

· Maintain accurate patient records in the electronic medical record system

· Collect co-pays, balances, and assist with basic billing-related questions

· Help keep the front office organized, efficient, and patient-focused

· Communicate closely with therapists, clinical staff, and the administrative team

· Identify scheduling opportunities and help keep provider schedules full and efficient

What We’re Looking For

· Strong customer-service and communication skills

· Friendly, confident phone presence and ability to make patients feel comfortable

· Excellent organization, attention to detail, and follow-through

· Ability to multitask and stay calm during busy periods

· Comfortable learning software, scheduling systems, and insurance processes

· Prior medical office, physical therapy, dental, insurance, hospitality, or customer-service experience is preferred—but not required for the right person

· Dependable, professional, positive, and team-oriented attitude

Why Carolina Prime PT?

· Fast-paced, energetic, and fun work environment

· Supportive team that values communication, teamwork, and accountability

· Opportunity to work alongside highly trained physical therapists, occupational therapists, and specialty providers

· Meaningful work helping patients recover, move better, and return to the activities they enjoy

· Growth opportunities as our practice continues to expand

Benefits

· Paid time off

· Paid holidays

· Health insurance options

· Retirement plan opportunities

· Professional development and training opportunities

· Positive, team-centered workplace culture

Schedule: Full-time, Monday–Friday

To apply, please submit your resume and a brief note explaining why you would be a great fit for the Intake Coordinator role at Carolina Prime Physical Therapy.