Residential Inside Sales Representative

ASTAR Air Conditioning, Plumbing & Electrical is a family-owned and operated company proudly serving the Dallas-Fort Worth Metroplex for nearly 30 years. Our mission is to raise the standard of home services through integrity, craftsmanship, and exceptional customer care.

As one of DFW's fastest-growing home service companies, we're seeking a driven, energetic, and results-oriented Inside Sales Representative (ISA) to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys talking with customers, and is motivated by achieving goals and earning performance-based incentives.

Position Overview

The Inside Sales Representative plays a critical role in generating revenue and supporting our service departments by converting opportunities into booked appointments. You'll work closely with customers through outbound and inbound calls, follow up on unsold estimates, perform customer satisfaction outreach, and help maximize opportunities across our HVAC, Plumbing, and Electrical divisions.

Success in this role requires confidence, persistence, strong communication skills, and a passion for helping customers solve problems.

Key Responsibilities

• Follow up on unsold HVAC, Plumbing, and Electrical estimates to convert opportunities into booked appointments.
• Make outbound calls to existing and prospective customers regarding service, maintenance, memberships, and promotions.
• Conduct post-service customer satisfaction ("Happy Calls") to ensure an exceptional customer experience.
• Handle inbound overflow calls and assist customers with scheduling service appointments.
• Follow up on membership opportunities, renewals, and retention efforts.
• Maintain accurate customer records and call notes within ServiceTitan and other company systems.
• Meet or exceed daily, weekly, and monthly booking goals and performance metrics.
• Collaborate with Customer Service Representatives, Dispatch, and Service Managers to maximize scheduling opportunities.
• Participate in an on-call rotation as needed.
• Provide a professional, positive customer experience on every interaction.

Qualifications

• Minimum 1 year of inside sales, appointment setting, outbound sales, call center, or customer service experience.
• Strong closing, objection-handling, and relationship-building skills.
• Comfortable making high-volume outbound calls daily.
• Excellent verbal communication and active listening skills.
• Strong attention to detail and accurate data entry skills.
• Experience with ServiceTitan or CRM software is preferred.
• Proficient with Microsoft Office and general computer applications.
• Ability to multitask and stay organized in a fast-paced environment.
• Reliable, punctual, self-motivated, and goal-oriented.

You're a Great Fit If...

• You are competitive and motivated by hitting and exceeding goals.
• You naturally guide conversations and help customers make decisions.
• You confidently ask for the sale and overcome objections.
• You don't get discouraged by rejection—you stay positive and persistent.
• You take ownership of your results and continuously look for ways to improve.
• You bring energy, urgency, and enthusiasm to every call.
• You are coachable and committed to growing your sales skills.
• You enjoy being part of a winning team that celebrates success.

Benefits & Perks

• Competitive Hourly Pay + Performance Bonuses
• FREE Employee Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match up to 6%
• Paid Time Off (PTO)
• Paid Holidays
• Birthday PTO Day
• Ongoing Sales, Leadership, and Professional Development Training
• Career Advancement Opportunities
• Employee Assistance Program (EAP)
• Family-Owned, Team-Oriented Culture

Why ASTAR?

At ASTAR, our culture is built around our F.I.R.E. Core Values:

Fun Integrity Respect Excellence

We believe in taking care of our employees, delivering world-class customer service, and creating opportunities for growth and success. If you're looking for more than just a job and want to build a career with a company that invests in its people, we'd love to hear from you.

Apply today and become part of the ASTAR family!