Service Coordinator

As a Service Coordinator, you will manage day-to-day shipments to customers by reviewing their specific portals. Each customer, including GM, Ford, Stellantis, and Tesla, has distinct tasks and portals that you will need to learn. Your responsibilities include reviewing electronic orders and changes that come in overnight and communicating them internally if necessary. You will also collaborate with the internal team during new launches to understand quotes, lead times, and quoted capacities, managing these in the portals. Acting as a liaison, you will communicate with customers regarding adjustments to their requests, ensuring clarity and feasibility of supply.

Responsibilities

• Manage day-to-day shipments through customer portals.
• Review and communicate electronic orders and changes received overnight.
• Collaborate with internal teams during new product launches to understand quotes and lead times.
• Serve as a liaison between the company and customers for order adjustments.
• Submit and handle disputes and logistics.
• Coordinate with project managers and shipping/scheduling departments.

• Proficiency in Microsoft Office.
• Strong customer service skills.
• Experience with MRP systems.
• Background in the automotive manufacturing environment.
• 2+ years of customer service or client service experience.

• Experience with SAP or similar systems.
• Knowledge of electronic data interchange (EDI).
• Detail-oriented with strong communication skills across departments.
• Enjoys learning new tasks and systems.
• Relevant degree preferred.

This role operates Monday to Friday, 8 AM to 5 PM. Every other weekend requires signing into an app to check the Stellantis portal in the morning. If no issues are found, the task is complete. If a shortage is noted, you must respond with the expected shipment date. The work environment fosters learning and offers opportunities for growth in the automotive sector, with additional learning resources available after six months.

Job Type & Location

This is a Contract to Hire position based out of Howell, MI.

The pay range for this position is $19.23 - $21.64/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Howell,MI.

This position is anticipated to close on Jun 30, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.