Customer Service Specialist

Key Responsibilities:

• Support key customers, ensuring timely and accurate handling of order requirements.
• Communicate proactively with customers about order status, lead times, and any changes.
• Serve as a liaison between internal purchasing and external customers to coordinate expectations. Collaborate to validate timelines and expedite vendor delivery to meet customer timelines.
• Assist with general customer inquiries, product availability, and basic technical information.

Qualifications:

• Familiarity with computer systems, Outlook and ERP systems
• Strong communication skills and attention to detail.
• Customer service or order processing experience in a manufacturing or technical environment.
• Project management experience, preferred.
• Ability to prioritize in a fast-paced setting.

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